Privacy policy
PRIVACY POLICY
Last updated: October 22, 2026
F&S Packaging LLC, operating as HD BioPak USA, explains here how we collect, use, and disclose personal information through us.hdbiopak.com, checkout, customer service, and related business communications.
INFORMATION WE COLLECT
We collect information you provide when you place an order, create an account, request a quote, submit artwork, contact us, or subscribe to marketing. This may include your name, business name, email, phone number, billing and shipping addresses, account details, order history, payment status, messages, artwork, and project specifications. Payment details are processed by our payment providers.
We also collect device and website information such as IP address, browser and device type, pages viewed, interactions, and cookie identifiers needed to operate, secure, and understand use of the store.
HOW WE USE INFORMATION
We use personal information to process orders and payments; prepare quotes; arrange shipping, pickup, returns, and refunds; provide customer support; produce custom packaging; operate and improve the website; prevent fraud and misuse; maintain required business records; and meet legal obligations. We send promotional messages only as allowed by law and subject to your choices.
HOW WE DISCLOSE INFORMATION
We disclose information only as needed to providers that support our business, including Shopify, payment processors, carriers, fulfillment services, communications providers, and technical support providers. We may also disclose information to professional advisers, when required by law, to protect rights and security, or as part of a business transaction. We do not sell customer lists.
COOKIES AND MARKETING CHOICES
Cookies and similar technologies support the cart, checkout, account access, security, preferences, and website measurement. You can manage cookies through your browser, though blocking necessary cookies may prevent parts of the store from working. You can unsubscribe from promotional emails using the link in each message; transactional messages may still be sent.
RETENTION AND SECURITY
We retain information as reasonably necessary to complete orders, support customers, maintain required business records, resolve disputes, and comply with law. We use safeguards intended to protect personal information, but no transmission or storage system can guarantee complete security.
YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply, you may request access, correction, deletion, or a portable copy of personal information, and may have additional rights concerning certain sales, sharing, targeted advertising, or qualifying profiling. Exceptions may apply. We will not discriminate against you for exercising applicable privacy rights.
To make a request, email online@hdbiopak.com with the subject “Privacy Request” or call +1 (341) 249-7708. We may need to verify your identity and, where permitted, an authorized agent’s authority.
CHILDREN
Our store is intended for business customers and adults, not children under 13. If you believe a child has provided personal information, contact us.
INTERNATIONAL PROCESSING
Our team and service providers may process information in the United States, Canada, and other countries where they operate. Privacy laws may differ between jurisdictions.
CHANGES
We may update this policy to reflect changes to our practices or legal requirements. The revised policy will be posted with an updated date.
CONTACT
F&S Packaging LLC, operating as HD BioPak USA
7300 Central Ave, Suite B, Newark, CA 94560
online@hdbiopak.com
+1 (341) 249-7708